Effective Date: August 12, 2026
Last Updated: August 12, 2026

​

We want every purchase from Amora Paws Co. to feel considered and trustworthy.

 

30-Day Returns

For eligible products, you may request a return within 30 calendar days after delivery.

For a standard return based on preference or change of mind, the product must be:

• unused and, where applicable, unworn;

• unwashed and unaltered;

• in its original condition;

• accompanied by its original packaging, tags, parts and accessories.

Proof of purchase or your order number may be required.

​

How to Request a Return

Please contact Amora Paws Co. through our Contact page or at hello@amorapawsco.com before sending any product back.

Do not send a return before receiving return instructions.

Because fulfillment locations may vary by product, the correct return destination may also vary. We will provide the appropriate return address and instructions after reviewing your request.

Items sent to an unauthorized address may not be accepted.

​

Return Shipping

For eligible returns based on preference or change of mind, the customer is responsible for the cost of return shipping.

Amora Paws Co. does not currently charge a restocking fee.

Any original outbound shipping charge, if one was paid, is non-refundable for a change-of-mind return unless otherwise required by applicable law.

​

Damaged, Defective or Incorrect Items

The standard unused-condition requirement does not prevent you from contacting us about an item that arrived damaged, defective or different from what you ordered.

Please contact us promptly after discovering the issue and provide your order information.

When reasonably necessary, we may request photographs of the product, packaging or shipping label to help us verify the issue.

Once the issue is verified, we will provide an appropriate solution, which may include a replacement or refund, at no additional cost to you.

If we require a damaged, defective or incorrect item to be returned, we will provide return instructions and cover the required return-shipping cost.

​

Items With Return Restrictions

Some products may have additional return restrictions because of health, hygiene, safety, customization or final-sale status.

Examples may include:

• personalized or custom-made products;

• items clearly identified as Final Sale before purchase;

• sealed hygiene-related products after the seal has been opened;

• products that cannot reasonably be resold for health or safety reasons after use.

Any product-specific restriction will be clearly disclosed before purchase.

These restrictions do not eliminate remedies that may apply when an item is damaged, defective, incorrect, or when applicable law provides otherwise.

​

Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method within 5 business days after the returned item has been received and inspected.

Your bank, card issuer or payment provider may require additional time to post the credit after we issue the refund.

If more than 10 business days have passed after we notified you that a refund was issued and you still do not see the credit, please contact us.

​

Exchanges

During our initial operating phase, we do not offer direct exchanges for change-of-mind returns.

If you would like a different eligible product, size, color or variation, you may return the original eligible item under this policy and place a new order.

A replacement provided to resolve a damaged, defective or incorrect item is not considered a change-of-mind exchange.

​

Applicable Law

Nothing in this policy is intended to limit any consumer rights that cannot legally be waived under applicable law.